Lack of data protection training leads to data breach

A Scottish council has been criticised by the ICO for repeatedly failing to train staff around data protection. West Dunbartonshire Council (“the Council”) were told to implement training on several occasions, as well as being advised to put in place a policy around home working. But their failure to do so ultimately contributed to a data breach that led to a child’s medical reports being stolen.

The ICO carried out an audit of the Council in January 2013. The audit made recommendations for areas that needed improvement, including training for all staff and adopting a home working procedure. 

In July 2014, the council reported a data breach to the ICO, after an employee had a bag containing confidential information stolen. The employee had taken details of an adoption case out of the office to work on from home, but a laptop and paperwork left in their car overnight were stolen.

An ICO investigation found the employee had not been given training on the Data Protection Act, and the Council still had no guidance to staff on handling personal information when working from home. The Council has now been issued with an enforcement notice obliging it to implement training and guidance, or face court action.

Ken Macdonald, Assistant Information Commissioner for Scotland, said:

“Time and time again we have told this council to make these changes, and yet they have still not completed everything we set out. We’ve been left with no choice but to issue this formal notice requiring them to act.

“Let’s be clear, what we’re asking for here is a basic requirement for an organisation that is trusted with large amounts of local people’s personal data. When people in Dunbartonshire provide the council with their details, they expect staff are trained to handle this information properly. Unfortunately, more than three years after this was made clear to the council, this still hasn’t happened.”


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